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Q. "When we arrive at
Hill's Lake Escape, what is the first thing we should do?"
A. Arrival
When you arrive invite your Co-Captain to accompany you to the
office. Our check-in person will proceed to:
Appoint the co-captain to check off each item on the inventory check
list while the crew load their gear onto the boat with the handcarts
provided. Be particular when going through your check list because
you are responsible for the boat, its equipment and any losses or damages
not noted once you have signed the check list. Q. "When can we board
our houseboat?"
A. Boarding
Boarding time is between 3:00 and 5:00 p.m.. If you arrive early
please don't expect to get to board early, because your boat may not be
ready. Many times if there is a possibility of your boarding early
we will call you the day before you are supposed to arrive. We are
anxious about you starting your vacation early as well. Also, if you
think you may be late, please take the time to call and let us know,
alternate arrangements will have to be made. Q. "We have never driven
a houseboat before. Will I be given instructions on how to drive
it?"
A. Orientation
Before departure, you will be given a thorough orientation concerning
all aspects of the houseboat. During the orientation the prop will
be checked and all controls, features, systems and their maintenance and
safe operation will be shown and explained to you. Navigational
procedures on how to beach and tie off, along with other boating
maneuvers, will be demonstrated. We have found that even first time
boaters that pay attention during the orientation have little to no
trouble on their first houseboat adventure!! Q. "What kind of
paperwork do you require to rent a houseboat?"
A. Charter Rental Agreement
Along with other paperwork, you will be sent a charter agreement which
enters you into a contract. You will be totally responsible for the
safe operation and care of the boat and its equipment. Please take
the time to carefully read this agreement and share it with your crew to
ensure they too understand the rules and regulations while having lots of
fun on their houseboat vacation. You are the "captain" and the
temporary "owner". Q. "What about insurance
for the boat, our belongings, etc.?"
A. Insurance
Due to the high cost of the boats, Arkansas House Boat Rentals carries
a waiver covering the chartered boats. Should damages be incurred,
you will be responsible for paying up to the first $1500.00 of any loss.
Advance payment will be left on account at the office in the form
of cash, Visa, MasterCard, Discover, American Express, or certified
check. This liability can be reduced to the first $500.00 of any
loss for a surcharge of $15.00 per night. This insurance does not
cover anything but the boat. It does not cover you, the crew, or
your personal belongings. Q. "Who pays for the
gas?"
A. Fuel Expense
Houseboats will be sent out with full tanks of gas and upon arrival
will be refueled at charterer's expense. Q. "What about "Sandy",
my dog, can she come on vacation with me?"
A. Pet Policy
Due to health regulations Arkansas House Boat Rentals enforces a strict
NO PETS POLICY. If you get caught with a pet on the houseboat, your
damage deposit will be kept.
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